Frequently Asked Questions

Everything you need to know about bringing Tumble into your home.

What makes Tumble rugs different from traditional area rugs?

Tumble rugs are designed for modern living, featuring a spill-proof coating and a unique two-piece system that allows the rug cover to be easily removed and washed in any standard household washing machine.

How long does shipping typically take?

Standard shipping usually takes 5-7 business days within the contiguous United States. Once your order ships, you will receive a tracking number via email to monitor its progress.

Are Tumble rugs safe for children and pets?

Yes, all our rugs are made from non-toxic, hypoallergenic materials and have been rigorously tested to ensure they are free from harmful chemicals and heavy metals.

What is your return policy?

We offer a 30-day trial period. If you are not completely satisfied with your purchase, you can return it for a full refund, provided the item is in its original condition.

Can I use a Tumble rug on heated floors?

Yes, our rugs and rug pads are heat-safe and compatible with most underfloor heating systems, though we recommend checking with your flooring manufacturer for specific requirements.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm and Shop Pay.